Frequently Asked Questions


Why can't I find a way to sign up for a new Pivotal Web Services account? When is the End of Availability date? What should I do about my existing services?

Since 2014, Pivotal Web Services (PWS) has been an important resource, serving a variety of your business needs in a convenient and easy way.

As VMware invests further across our Tanzu portfolio of offerings, we have decided to prioritize investment in other areas and are announcing the End of Availability (EOA) for PWS, effective as of January 15, 2021. You may continue to access PWS until this date. Please ensure that your applications and other data are removed from the PWS system prior to this date, as we cannot ensure any accessibility thereafter. For more information on alternatives and migration considerations, please consult the PWS EOA migration Knowledge Base article.

We will no longer be accepting any new PWS account sign-ups after September 17, 2020.

If you are consuming services offered through the AppDirect marketplace please note that no new marketplace services will be available starting on October 15, 2020 and all existing marketplace subscriptions will end on November 15, 2020. If you want to maintain your service, please reach out directly to the vendor. We’ve created a simple checklist to help you understand your options:

  1. If your service is no longer needed, cancel your subscription with the marketplace vendor.
  2. If you want to maintain your marketplace vendor subscription on a different platform, contact the marketplace vendor to assist you in the migration *before* November 15th, 2020.
  3. If you do nothing, your subscription will be cancelled automatically on November 15th, 2020 and you will lose access.

What is Pivotal Web Services (PWS)?

PWS is a hosted environment of VMware Tanzu Application Service. PWS is hosted on AWS in the US-East region. PWS utilizes two availability zones for redundancy. More information is available here.

What are Services?

PWS has a service marketplace where you can easily add third-party services. Examples include databases, message queues, application monitoring and email messaging services. You can add a service either by using the web console or CLI. Each service has different monthly plans you can choose from. Once you add a service, you will be charged immediately for the plan you selected and are able to use the service for one month. If the service remains active one month later, you will be charged for the service again.

If my application is running but idle (i.e. not serving requests), will I be charged?

Yes. Idle applications are charged the same as applications actively serving requests. Stop the app to discontinue charges on an app. You can lower the memory per app instance and/or lower the application's instances to adjust how much you are being charged.

Can I cancel at any time?

Yes. Once you delete your org, you won’t be charged again. However, you will be responsible for charges incurred for that billing cycle.

How do I cancel PWS?

If you want to keep your org but stop all charges, you can simply stop all your apps and delete your services (Please keep in mind that this will delete any data that was stored in the service, so take a backup of the data first).

If you want to delete your org but keep your account to access Support and Network, sign in to PWS and click on the “Settings” tab of the org you want to delete. Click on the “Request to Delete Org” button. This will in turn delete all of your apps and services. After your org has been deleted, you will be responsible for charges incurred for that billing cycle.

If you want to delete your account, sign in to PWS and navigate to the Billing Statement of your org. Click on the “Delete Pivotal Account” button. This will send you instructions on how to delete your account. Deleting your account will remove access to all other services (e.g. Network, Support, etc). This will in turn delete all of your apps and services.

Am I able to use Docker?

PWS supports Docker. Find out how to push Docker containers here.

Am I able to push .Net applications?

PWS currently supports .net Core applications. PWS does not support native .net Windows applications at this time. More information is available here.

Have more questions?

Check out our support site.

Pricing & Billing

How much does PWS cost?

Pivotal Web Services has three major charging components; 1) app usage, 2) task usage, and 3) service plans.

App usage cost is based on how much application memory a app uses and how long an app is running. PWS does not charge for apps that are deployed but stopped. App usage is measured in GB-hours. A GB-hour is calculated by multiplying the number of instances by memory size (in GB) by total duration (in hours). Pivotal Web Services charges $0.03/GB-hour. The minimum charge for an app run is $0.01. You are charged a new app run every time you cf-push or cf scale an app (including the same app). For more details on how usage is calculated, please view the pricing page.

Task usage cost is slightly different from app usage. Since tasks are short-lived, we sum up the total task usage per app and charge $0.03/GB-HR on the total amount.

Service Plans are charged on a monthly basis and the smallest unit is one month of service. Each service plan has its own pricing per month. Upon creation of a service, you are charged for one month’s service and billed accordingly. If a service is still active 30 days later, you will be charged for another month.

When will my credit card be charged?

Your credit card will only be charged once you upgrade your org to paid, or you create a paid org. Your first billing cycle ends one month after the day you created your org. Your credit card is automatically charged at the end of a billing cycle. To see usage charges for the current month, navigate to the Billing Statement page and select the current billing cycle. You will see your current usage as “Charges to Date”. All charges are in US dollars (USD).

What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX, Discover).

Why was my credit card declined?

Our payment processor may decline your credit card for various reasons. Unfortunately, the only information we receive is that the merchant bank for your credit card company has declined the charge. This is to protect the privacy of your credit card account information. If your credit card is declined, we recommend double-checking that the correct billing address was entered. If you continue experiencing issues, please try a different credit card.

Will I be charged sales tax?

No, you will not be charged sales tax. We will cover the sales tax on your behalf.

Registration & Login

Why didn’t I receive my Account Verification email?

If you did not receive your Account Verification email, ensure that your company whitelists the email address or the domain.

I cannot access the login page ( What should I do?

If you cannot access, contact your IT support team to ensure that your proxy configuration does not prevent you from accessing any websites.

When I try to log in, I see the error message "Invalid login attempt, the request does not meet our security standards and may indicate that the action was not originated by you. Please try again.” What should I do?

To work around this issue, delete the X-Uaa-Csrf cookie.

When I try to log in, I see the error message “Uh Oh! Something went amiss.” What should I do?

If you get this error, close all your browsers, open a new browser session, and then try to log in to your account again.

Why didn’t I receive an email after I reset my password?

After you click “Reset Password,” enter the email address you used to create your Pivotal Account. This ensures that you will receive your Pivotal Account Password Reset email.