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Frequently Asked Questions



General

What is Pivotal Web Services (PWS)?

PWS is a hosted environment of Pivotal Cloud Foundry. PWS is hosted on AWS in the US-East region. PWS utilizes two availability zones for redundancy. More information is available here.

How do I push or deploy an app?

Refer to this tutorial.

What are Services?

PWS has a service marketplace where you can easily add third-party services. Examples include databases, message queues, application monitoring and email messaging services. You can add a service either by using the web console or CLI. Each service has different monthly plans you can choose from. Once you add a service, you will be charged immediately for the plan you selected and are able to use the service for one month. If the service remains active one month later, you will be charged for the service again.

If my application is running but idle (i.e. not serving requests), will I be charged?

Yes. Idle applications are charged the same as applications actively serving requests. Stop the app to discontinue charges on an app. You can lower the memory per app instance and/or lower the application's instances to adjust how much you are being charged.

What's included in my free trial org?

Your free trial org includes 2GB of memory quota and $87 of Trial credit. This means your applications can utilize up to a total 2GB of application memory at a time. During your trial period you can use up to $87 worth of app and task usage. You also have access to free services plans from the PWS Marketplace. A trial org expires after one year or when you have used up all of your Trial credits. To access more application memory and use paid level services, upgrade to a paid org.

What happens when I run out of Trial credits or my trial year is up?

In order to keep your apps and services running, you will need to upgrade to a paid org by entering in a credit card. If you do nothing, your applications and any service plans you added will be suspended.

What happens when I upgrade my org?

When you upgrade your org from trial, your memory quota will increase to 25GB and you will be able to add paid service plans. Your apps and services will remain running and all remaining Trial Credits will roll over.

Can I cancel at any time?

Yes. Once you delete your org, you won’t be charged again. However, you will be responsible for charges incurred for that billing cycle.

How do I cancel PWS?

If you want to keep your org but stop all charges, you can simply stop all your apps and delete your services (Please keep in mind that this will delete any data that was stored in the service, so take a backup of the data first).

If you want to delete your org but keep your Pivotal account to access Support and Pivnet, sign in to PWS and click on the “Settings” tab of the org you want to delete. Click on the “Request to Delete Org” button. This will in turn delete all of your apps and services. After your org has been deleted, you will be responsible for charges incurred for that billing cycle.

If you want to delete your Pivotal account, sign in to PWS and navigate to the Billing Statement of your org. Click on the “Delete Pivotal Account” button. This will send you instructions on how to delete your Pivotal account. Deleting your Pivotal account will remove access to all other Pivotal services (e.g. Pivotal Network, Support, etc). This will in turn delete all of your apps and services.

Am I able to use Docker?

We currently do not have support for Docker. More information is available here.

Am I able to push .Net applications?

PWS currently supports .net Core applications. PWS does not support native .net Windows applications at this time. More information is available here.

Have more questions?

Check out our support site.


Pricing & Billing

How much does PWS cost?

Pivotal Web Services has three major charging components; 1) app usage, 2) task usage, and 3) service plans.

App usage cost is based on how much application memory a app uses and how long an app is running. PWS does not charge for apps that are deployed but stopped. App usage is measured in GB-hours. A GB-hour is calculated by multiplying the number of instances by memory size (in GB) by total duration (in hours). Pivotal Web Services charges $0.03/GB-hour. The minimum charge for an app run is $0.01. You are charged a new app run every time you cf-push or cf scale an app (including the same app). For more details on how usage is calculated, please view the pricing page.

Task usage cost is slightly different from app usage. Since tasks are short-lived, we sum up the total task usage per app and charge $0.03/GB-HR on the total amount.

Service Plans are charged on a monthly basis and the smallest unit is one month of service. Each service plan has its own pricing per month. Upon creation of a service, you are charged for one month’s service and billed accordingly. If a service is still active 30 days later, you will be charged for another month.

When will my credit card be charged?

Your credit card will only be charged once you upgrade your org to paid, or you create a paid org. Your first billing cycle ends one month after the day you created your org. Your credit card is automatically charged at the end of a billing cycle. To see usage charges for the current month, navigate to the Billing Statement page and select the current billing cycle. You will see your current usage as “Charges to Date”. All charges are in US dollars (USD).

What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX, Discover).

Why was my credit card declined?

Our payment processor may decline your credit card for various reasons. Unfortunately, the only information we receive is that the merchant bank for your credit card company has declined the charge. This is to protect the privacy of your credit card account information. If your credit card is declined, we recommend double-checking that the correct billing address was entered. If you continue experiencing issues, please try a different credit card.

Will I be charged sales tax?

No, you will not be charged sales tax. We will cover the sales tax on your behalf.


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