Accessing Support Services for Pivotal Web Services (PWS)

Support Services are available to users of Pivotal Web Services, as following:


Standard Support Services Summary

Feature Support
Hours of Operation Monday-Friday Local Business hours
Method of Access Email
Response Method Email
Access to Pivotal Web Site Yes
Access to Pivotal Discussion Forums & Knowledge Base Yes
Number of Support Requests Unlimited
Target Response Times One business day (All severities)
Business Hours
North America
Alaska, Hawaii
Latin America
Europe, Middle East, Africa (EMEA)

Asia, Pacific Rim
Japan (APJ)
Australia/New Zealand
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)
7 a.m. to 7 p.m. (GMT/GMT+1)
8:30 a.m. to 8:30 p.m. (Singapore Time)
8:00 a.m. to 8:00 p.m. (JST)
7 a.m. to 7 p.m. (Sydney AET)

Last updated on 12/6/16